Safety, Efficacy and Service First
Through comprehensive drug screening using proprietary technology at the point of sale, SUNRx assures that you are receiving the safest, most effective medications at the correct dosage. This proprietary technology also evaluates doctor prescribing patterns and effective utilization of generic alternatives to help assure that safety and efficacy are accompanied by cost containment.
Customer Service
With a full Retail Pharmacy network of over 64,000 pharmacies nationwide and enhanced programs such as the SUNRx 90 and Maintenance Mail Order Pharmacy, SUNRx assures that our membership’s medication needs are administered with convenience, efficiency, cost effectiveness and priority at all times. Our propriety technology reviews critical elements of each prescription dispensed, including age appropriateness, drug and disease interactions - interactions especially important to our senior and child populations.
Our dedicated Customer Service staff, led by one of the industry’s top rated professionals in prescription benefit customer service, provides member support with state of the art technology to provide our members with access to all of their prescription benefit information. Members can access Customer Service through On-Line Support, telephone, fax and email.
My Health 24/7
Member Benefits
REGISTER NOW for My Health 24/7-Primary to manage your prescription benefits on-line through SUNRx's secure website. Once registered, you’ll have access to the following features:
Health & Symptom Evaluation:
Once you enter this section, you can choose to click on either of the following:
Personal Evaluation System: Rapidly analyzes symptoms and explains the most likely related conditions. It motivates patients to compare treatment options based on value (quality, efficacy and cost) and complete recommended treatments and self care options (such as prevention, diet, complementary alternative treatments, exercise, physical therapy, smoking cessation, relaxation techniques).
Health Risk Assessment: Personalized risk report card linked to customized risk reduction interventions such as: readiness to change, smoking cessation, weight loss, exercise, blood pressure control, etc.
Medical Library:
In the Medical Library, you can search information by entering keywords such as “belly ache”, “runny nose” or “back pain”. The Almanac of medical information has over 95% of the most common symptom and conditions. Information about treatments, medical tests and self-treatment options, approximately 50 FAQ's in each specialty, thousands of original color photographs to complement the written material, hundreds of original narrated videos demonstrating medical procedures.
Health Helpers:
In Health Helpers, you will find tools to compare hospitals and estimate treatment costs. You can also find health quizzes to evaluate how your lifestyle affects certain illnesses, as well as a BMI calculator to track personal health data over time.
Pharmacy:
The Pharmacy section allows you to search for information on medications, compare prices and potential drug substitutions, as well as locate a pharmacy, or learn more about drug interactions.
Retail and Mail Order Programs
The SUNRx Mail Order Program: Utilizes the services of four independently owned mail order pharmacies. Each pharmacy is strategically located throughout the Nation to provide prompt delivery of your prescription needs. The SUNRx retail network consists of over 64,000 pharmacies nationwide, including most chain pharmacies.
The SUNRx 90 Maintenance Medication Program: Consists of a network of over 40,000 pharmacies nationwide allowing members to receive their maintenance medications in 90 day supplies at their preferred retail store. This Program offers reduced prices similar to Mail Order with the added convenience of retail store dispensing.
Access Mail order information: View shipping information, request prescription refills, and check the status of your orders.
Update Your Profile
Instantly replace Member Cards
Access On-Line Forms
HIPAA notice
Preferred Drug Listing
Tax Reports
My Health 24/7 upgrades
My Health Files: A collection of your general health information including your chart, medications, preferences, health analysis, favorites, and saved files. You can view your current plan summary, plan maximums, statements, deductibles, out of pocket expenses, and drug coverage.
News, Forums & Communications: News, Forums & Communications is the place to go to contact your fellow SUNRx members. In the forums, you can respond to questions and comments or start your own threads. In this section, you will also find archives with health tips, as well as transcripts from your chats with the nurse using the Care Navigator.
My Nurse 24/7: Provides access to telephone advice for members given by nurses using the SUNRx information support system. This service is designed for users who wish to contact a person to help them with their health.They also provide nurse chat and email response via the SUNRx system for users requesting additional information or clarification of their condition.