SERVICE EXCELLENCE

Customer Care Services

Our hands-on approach to customer care, implementation, contract pharmacy setup and ongoing, program management allows us to identify client-specific programs and tools to expand savings. We train and work closely with each client to customize their programs to maximize financial performance and save time and resources.

Reports & Training

We partner with clients to provide the reporting tools necessary to effectively manage and maximize 340B programs, provide training to staff and communicate proactively.

Customer Care

Ongoing Support

Each client is assigned an account executive who provides support, ongoing financial reviews and more to support your 340B program. Split billing implementations are customized with no limit on the number of user interfaces.

340B Program Policies & Procedures

Your Account Executive will provide suggestions and recommendations as you maintain your 340B Policies and Procedures in keeping them up to date and responsive to changes in your program as circumstances change.

SUNRx
Customer Care PROGRAM SUPPORT
Dedicated Customer Care

All accounts include a dedicated Account Executive or Account Manager who will be your program’s support through monthly program review calls, direct access via email or phone, on-site visits (when allowed and in accordance with safety guidance), training and to answer any questions you may have.

HANDS-ON HELP

Audit Assistance

SUNRx account executives and account managers provide a hands-on approach to helping clients prepare for HRSA audits.

Research & Reports

We help with reports; and conduct research before, during and after audits. We assist you in addressing any issues identified in self-audits, and during regulatory audits, if any, and help correct the issues, preventing them from recurring.

HRSA Audit Preparation

We provide no-cost, virtual or on-site support upon request to assist in the preparation for and execution of HRSA audits, including speaking with auditors, providing reports, and supporting calls. Our 340B compliance discipline has received very high evaluations from independent audit firm.